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GENERAL TERMS & CONDITIONS

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1.PARTIES

These General Terms & Conditions (the “Terms”) govern the contractual relationship between SeeU in France, a SAS registered under French law (the “Provider”) under the number 994 247 633 RCS Paris and any individual or legal entity (the “Client”) purchasing the travel advisory, concierge and related services (the “Services”).

By placing an order, the Client confirms having read, understood and accepted these Terms, which prevail over any other terms.

2.DESCRIPTION OF SERVICES & LIMITATION OF LIABILITY

2.1 Travel Advising & Itinerary Design

The Provider offers bespoke travel advisory services, including consultation, preference analysis, planning and creation of a personalized travel itinerary.

The Provider acts as a Travel Advisor, not as a travel agency or tour operator, and is not registered under Article L.211-18 of the French Tourism Code. All reservations are carried out by third-party suppliers acting under their own responsibility.

Any booking suggestions provided by the Provider are recommendations only; the Client is responsible for checking availability, prices, conditions, and making actual bookings.

The Provider’s obligation is one of means, not of result. The Provider does not guarantee any result (availability, quality, success of the trip) and cannot be held liable for the performance or failure of third-party services (hotels, transport, restaurants, guides, etc.).

2.2 Reservation Facilitation via Third-Party Platforms

When the Client asks the Provider to assist with reservations through a certified third-party platform (e.g. FORA, Virtuoso or other suppliers), bookings are always made in the name of the Client.

The Client pays directly the third-party supplier. The Provider acts simply as an introducer or advisor and does not collect funds on behalf of the Client.

Referral fees or commissions received by the Provider from third-party suppliers do not modify the nature of the Services nor the Provider’s role as an advisor.

2.3 Concierge Services & Remote Assistance

The Provider may offer concierge-type services consisting of remote assistance: personalized recommendations, help with connections to third-party suppliers, logistical advice, transport/restaurant suggestions, itinerary optimization, support during the Client’s stay.

No on-site or supervision services are provided unless explicitly agreed in writing.

2.4 Retreat Coordination Services

These Terms also apply to retreat coordination services performed by the Provider, whether delivered remotely or on-site, and supplement any separate written agreement governing such services.

3.CLIENT RESPONSIBILITIES

The Client agrees to :

  • Provide accurate and complete information (preferences, passport information, travel dates, contact details) in a timely manner;

  • Review all information and check independently all details (opening hours, availability, booking conditions, insurance, entry requirements);

  • Comply with laws, regulations, local customs, contractual obligations of third-party suppliers;

  • Ensure adequate insurance coverage for health, travel, accidents, cancellations;

  • Be responsible for reviewing and confirming all bookings, schedules and conditions. The Provider will use reasonable care to relay any relevant information received from third-party suppliers but cannot be held liable for changes, errors or omissions originating from those suppliers.

4.INTELLECTUAL PROPERTY

All creative content produced by the Provider (travel books, guides, descriptions, photos, maps, itineraries, curated lists) remains the exclusive intellectual property of SeeU in France.

The Client receives a non-exclusive, non-transferable license to use the content strictly for personal (non-commercial) purposes.

Any unauthorized reproduction, resale, sharing, adaptation, publication or commercial exploitation of the Provider’s intellectual property is strictly prohibited.

Any unauthorized use of the Provider’s intellectual property will give rise, by express agreement between the Parties, to a fixed indemnity of €2,000 per infringement, without prejudice to any additional damages. This indemnity becomes payable upon notification by the Provider.

5.ORDER PROCESS & ACCEPTANCE

The order is placed when the Client agrees with the Provider’s terms and completes payment in full.

After payment, the Provider sends an order confirmation by email. If the confirmation is not received within 24 hours, the Client must contact the Provider.

The Provider reserves the right to refuse any order that does not comply with these Terms, including suspected fraud or misuse of the Services, insufficient budget, or mismatch with the quality standards of the service.

The Provider reserves the right to decline any request that does not fall within the scope of its services, values, availability or expertise.

6.PRICES & VAT

As of 1 January 2026, the Provider is subject to French VAT.

All prices displayed are inclusive of VAT unless stated otherwise. VAT will be itemized on the invoice when applicable.

For Clients located outside the European Union, VAT rules governing electronically supplied and advisory services apply; in many cases, no VAT will be due.

7.PAYMENT TERMS

Payment methods: credit card, bank transfer, PayPal, or any other method offered on the website.

The full amount is due at the time of order.

If payment fails, the order is automatically cancelled.

Any additional services, extras or options (concierge, bookings via third parties, last-minute changes) will be billed separately and must be paid before execution of related services.

8.CANCELLATION & REFUND POLICY

Once a draft travel itinerary has been delivered to the Client, the order becomes final and non-refundable.

No cancellation, partial refund or modification of refund amount is allowed after delivery.

If the Provider cannot deliver the ordered Services for any reason, the total sum paid by the Client will be refunded in full.

By placing the order, the Client acknowledges that the Travel Itinerary is purely advisory, and no guarantee or compensation applies for changes, cancellations or unsatisfactory experiences resulting from services booked by the Client.

9.FORCE MAJEURE

The Provider cannot be held liable for non-performance or delayed performance resulting from force majeure events, including but not limited to natural disasters, pandemics, strikes, unrest, travel restrictions, flight cancellations, supply chain disruptions, technical failures, governmental, regulatory or border measures, or other circumstances beyond the Provider’s control.

In such events, the Provider’s obligations are suspended, and the Client may request a refund or rescheduling, subject to availability. 

10.DISPUTES — MEDIATION & APPLICABLE LAW

These Terms are governed by French law.

For any dispute arising out of or related to these Terms, the Client and the Provider undertake to first attempt an amicable resolution.

If amicable resolution fails, the Client may refer the matter (free of charge) to the French consumer mediation body CM2C (cm2c.net), which handles cases in French and English.

Should mediation fail, the competent courts of Paris, France will have exclusive jurisdiction.

11.LIMITATIONS OF LIABILITY

Under no circumstances will the Provider be liable for:

  • Cancellations, changes or failures of third-party suppliers;

  • Acts or omissions of third-party providers (hotels, restaurants, guides, transport, etc.);

  • Loss of documents, damages, personal injury, financial loss or any damage arising from the use of the Travel Itinerary or third-party services;

  • Indirect damages, consequential losses, or loss of opportunity.

The Client acknowledges that the nature of travel services includes risks and uncertainties.

12.REFUSAL OF SERVICE

The Provider reserves the right to decline or terminate any order if the Client’s expectations do not match the Provider’s standards and positioning.

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